Terms of Service

Contact Us

The best way to contact us is to visit our contact page if it is about quotation enquiry or alternatively call us on 0412 911 365.

Privacy Polity

We respect your privacy very much. Visit our privacy policy page to find out more about our privacy policy.

Trading Hours

We normally work from 8 am to 7 pm on week days and 9 am to 6 pm on weekends. This is a typical summer timetable, however, in winter we might start a little bit late and finish early. You can always contact us anytime via our contact page or send us a message on 0412 911 365 outside of our trading hours or contact us to check our availability.

Tools

We use our own cleaning equipment and chemicals as required for the job.

Rescheduling or Cancelling Cleaning Service

For any reason, if you need to reschedule or cancel clean, give at least a day notice, we try our best to accommodate you. The cleaning service can be cancelled by giving a 1 week written notice.

Access to the Property

You agree to provide us access for cleaning, this includes keys, alarm codes, swipe cards etc or alternatively making sure some adult can provide us access to the premises while we come for cleaning.

Fees and Payments

We quote for the whole job and we will not be able to give a precious quotation over the internet or phone. For some jobs, we might need to attend the job site to prvide you the quote.

We may increase the price should the scope of cleaning change from what was originally agreed.

Change of Cleaner

You agree that the allocated cleaner may change at any time, however, if this happens, we will notify you in advance.

Incidents

We are insured with Public Liability Insurance. Any damage must be reported in writing by you within 24 hours.