Privacy Policy

Heaps Clean Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit heapsclean.com.au.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally when you contact us through the site, we collect certain information from you, including your name, phone number, email address and address. We refer to this as contact information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.

How do we use your personal information?

We use the Contact Information that we collect generally to communicate with you, so that we can give you a free onsite or over the phone quotation for the cleaning service you are interested in. Additionally, we use this Contact Information to:

When in line with the preferences you have shared with us, provide you with information or advertising relating to our services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We may also use the Device Information to display the optimized version of our website for the particular device you are using.

Sharing your personal information

We do not share your Personal Information with third parties, however, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do not track

We do not track your browsing behaviour when we see a Do Not Track signal from your browser.

Data retention

When you contact us through the site, we will maintain your Contact Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by phone.